Perhaps you’ve already seen it in some of your developers: the bleary-eyed stare of a tech maestro feeling less like Steve Jobs and more like the Bible’s Job, a punching back for the Lord. There’s a technical term for it, one I’m encountering more and more often among friends, colleagues, and clients. It’s called burnout, and it may be hampering you, your team, and your career.
But the biggest problem? It’s so insidious, we hardly notice it’s happening until it’s too late. And for good reason. It’s been a taboo topic for so long.
We’re all guilty of pushing ourselves or our employees further, only to see them breakdown in spectacular ways.
Some suddenly quit. Others withdraw from the workspace while their output plummets. I’ve seen some people leave their field to pursue another career altogether. There are a few instances where people explode in a fit of rage.
Hey, we’ve all been there.
Too often, we chalk it up to a lack of mettle in the suffering employee, instead of wondering if the environment and demands of the job are to blame.
You’re not alone in making these mistakes. That’s the good news — if you want to call it that. The bad news is you’ll have to make some significant and seemingly-contradictory changes to your own work tempo and the general office environment to treat burnout and prevent it in the future.
Let’s finally take this mysterious ailment seriously, and explore it from top to bottom. We’ll discuss:
- How you can tell burnout may be on the way, or has already happened.
- What causes burnout.
- What would it take (WWIT) to deal with burnout?
- WWIT to prevent burnout?
Let’s try to not burnout in the process.
Take a look around
Let me take a stab at describing “The Workplace of Your Dreams” versus “The Workplace You Actually Inhabit.”
Your Dream Workplace pulsates positive energy that courses through every square foot of floor space. The lightbulbs shine real sunlight, and the chatter at desks suggests minds that treat their work like play. “Productivity” is self-evident, and thus never measured. Employees effortlessly spring from one completed task to the other, taking reasonable breaks to chat with colleagues and recharge. It’s a team, and a championship one at that.
Your actual workplace likely has the low-humming energy of a refrigerator, with bursts of exuberance poking out of random spots throughout the workday. The fluorescent light bulbs buzz with the cold blue hue of a hospital waiting room. There’s no office chatter, spare a wayward sneeze. “Productivity” is not only measured but used to brow-beat employees into constant striving. “How can we work better?” is the subject of frequent, dull meetings. Employees feel largely overwhelmed, barely finishing one task before another begins. Deadlines roll at them like a combine harvester. They’re a group of individuals, sharing a space for eight to ten hours a day before they run home.
Ok, maybe it’s not that bad. Still, I’ve visited many more clients whose workplaces resemble the latter and not the former.
Any elements I’ve listed on their own can be a huge damper on morale and productivity. Put together, and they’re a perfect formula for burnout. And it’s more endemic than many of us think!
I conducted a poll in a ColdFusion group on Facebook, asking “Which health issues do programmers have the most?” The results surprised me.
Stress was the number one health issue programmers pointed to, followed by physical ailments like back and neck problems. The sorts of things one would expect a group of people married to their desks and keyboards to list.
But taken in the aggregate, the ailments all point to burnout — either already prevalent or on its way.
Loss of sleep and anxiety also ranked high up in the poll. The psychological toll of working as a developer, especially in a demanding environment, can add up over the long term.
These problems aren’t banal, either. Check out my interview with Jeffrey Kunkel, which opened my eyes to General Anxiety Disorder to understand the true ramifications of long-term stress on the human psyche and body.
WWIT to tell burnout may be on the way or has already happened
Take a look around the office. How does everyone seem? Good? Generally ok, huh? (Spare the oft-grumpy employees who seem to lack social tact and energy).
Not to cause a panic, but things may not be as peachy as they seem. In fact, if you’ve been running your team without a keen awareness of potential burnout, you could be already sowing the seeds which turn into full-blown burnout.
Burnout triggers a myriad of physical and psychological health problems, which can be very hard to diagnose by themselves. But they can be prevalent in less-noticeable ways, and when taken in the aggregate make burnout the clear cause.
Be on the lookout. If you or your employees experience several of these health issues chronically, it may be a sign of burnout:
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- Loss of sleep, even insomnia
I experienced this myself during a labor-intensive project which demanded longer-than-usual hours. I’d take work with me to the bedroom, so to speak, carrying the detritus of the day in my mind as it gnawed away at me. (Pro tip: keep a notebook next to your bed and offload everything that comes across your mind. It helps soothe your mind before sleep and prepares you for the next day.)
- Loss of sleep, even insomnia
- Anxiety
This is perhaps the least-mentioned problem since it’s generally considered a pathology that requires literal medical treatment. But anxiety is, in fact, very common in brief spurts.
- Weight fluctuations
This may be the standard passive response to stress. Any time the scale begins bounding in either direction, you’re likely experiencing some instability.
- Fatigue
This is fairly common. Feeling tired in spite of frequent rest and healthy sleep can usually compound your problems.
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- Literal physical pain — including headaches, chest pain
These can often drive many to the doctor’s office, only to have all test results come back negative. Unexplained frequent pain can be a sign of burnout.
- Literal physical pain — including headaches, chest pain
- Breathing problems — shortness of breath, even panic attacks
I’ve had many colleagues in the field belatedly admit to frequent anxiety or panic attacks, especially during intense periods of prolonged work.
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- A loss of motivation
Staring at the blinking hash mark on your screen more and more often? For longer and longer periods of time? - Loss of attention
If you’ve spent an inordinate amount of time fiddling with your devices rather than actually working, it could be an avoidance mechanism which buys your brain some precious bandwidth. - Depression
Total and utter doldrums, not only in your work life but also in your personal life. This may be the end-stage symptom of complete burnout, and a sign that only radical change can help.
- A loss of motivation
- A sense of wasting time
Ever been stuck on a task that you know deep in your soul is simply sucking the energy out of you? Well, the task may not actually be that big of a problem.
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- Despondency at the length of a to-do list
If the thought of actually completing everything you’ve set out to do invokes total and utter dread, you may be burning out (or expecting too much of yourself).
- Despondency at the length of a to-do list
- Noticeable drop in productivity and motivation
Have you or your team been producing less despite investing the same amount of time and energy into projects? This may be the most endemic sign of burnout in developer circles.
- Cynicism or self-doubt
This is a precursor to many of the other mental problems associated with burnout. If you’ve been down on yourself without any critical feedback to confirm a drop in the quality of your work, you may simply be experiencing burnout.
All of these “symptoms” of burnout taken on their own do not necessarily portend burnout. But if they happen frequently, or very intensely for a prolonged period of time, you, your colleague, or even your whole department may be suffering the effects of collective burnout.
What causes burnout
The modern work environment seems designed to squeeze every last drop of productivity from employees. It makes sense if you think about it. Employees, like any other investment, must generate a specific return in order for them to be worthwhile.
Yet what if we’re not actually maximizing our return? Burnout suggests we’re preventing peak performance by treating ourselves and our colleagues like machines.
There are many work-related tactics and common practices that, taken by themselves, seem well-intentioned and designed to induce high-performance. But piled together and dragged out over a long period, they can spell trouble and create prolonged stress. Sustained stress can then induce the symptoms we listed above.
Treat the following like a checklist. How guilty are you or your company of any of the following? How often do they occur?
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- Unrealistic demands with low odds of success
C-level executives have a fetish for “moonshot” goals, which can add to their resume and make the company look good. But they often forget to provide “moonshot”-level resources to make sure their employees succeed. - Lack of time
Deadlines are a key way to motivate employees. But frequent tight deadlines can ultimately hurt their output and compound a sense of failure. - Lack of agency and control over work life
I once worked with a talented developer who was brought on as a freelancer for a one-off project, then hired full-time only to be demoted from writing code to becoming the office’s de facto tech support guy. Guess how long he lasted at the job?
- Unrealistic demands with low odds of success
- Long hours
Some studies suggest companies often get diminishing returns on long hours, as employees become more distracted and less effective throughout the work day.
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- Poor office chemistry
Not everybody has to get along. But some companies seem hellbent on designing an org chart that’s bound to cause arguments.
- Poor office chemistry
- Problems at home
Like it or not, we carry the troubles of our private lives with us to work. Few are blessed with having a job that offers them refuge from the rest of their problems. The trick is to make sure the job doesn’t make any problems at home worse.
- Financial insecurity
This could be read as, “Are you compensating your employees fairly for their time and energy?” In fact, that’s how it should be read. - Multiple projects with tight deadlines
We’re quickly learning the myth behind the “multitasker”, when in fact, our minds and bodies pay a heavy price for constantly switching from one project to another. This goes beyond just email interruptions and several big-ticket projects. It includes menial tasks thrown onto desks throughout the day. - Frequent interruptions
I once had a client who had a “and one more thing” policy with employees. He would assign a project or update and then would request a “sitrep” (ie: load tests and progress reports) at a random point to see how things were progressing. His developers would inevitably lose valuable time and patience stopping everything they were doing to give him a “sitrep” that would alter their timeline. - Frequent changes in plans or protocols
While it’s good to have a boilerplate “way of doing things” at the office, keeping that system consistent and steady will help employees feel stable. - High turnover, especially at management or leadership positions
“Who’s my boss now?” It’s the one question nobody wants to ask too frequently. - Perceived job insecurity
If you want to induce panic and stress in your employees, make them feel replaceable. - Poor physical health and self-care
Does your company provide snacks? Are those snacks something you’d buy at the farmer’s market? Or a vending machine? There’s a huge difference.
These practices all by themselves are enough to create a stressful situation at the office and at home. But put together and repeated over time, these practices can induce burnout on a grand scale, not just among some developers but all of them.
WWIT to deal with burnout
If any of the above lists seem to apply to you or your team, you may be facing a case of burnout.
Don’t panic — that’ll only make it worse.
There are a few simple steps you can take to first stop the burnout from developing into total despondency.
- Talk. It seems like the dumbest of suggestions, but sitting everyone down and asking, “How’s everyone doing?” with a genuine sense of curiosity and empathy opens some surprising doors.
- An anonymous suggestion box. Yes, this old trick. It’s a cliche because, frankly, it works — but only if the employees trust your motives and you take their suggestions seriously.
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- Make “work-life balance” a company priority. Sometimes troubles on the job can worsen personal problems outside of work (ever have a partner trying to recover from a bad day at the office?). Try to communicate with your employees to ensure their “work lives” don’t interfere with their life outside the office.
See if you can work out a “team schedule” that allows them to maintain a healthy balance. For example: If one employees’ kids come home at 4 p.m. every day, maybe he/she can start the day earlier a few days a week. This is tricky, but with enough effort, it can work out for the best.
- Make “work-life balance” a company priority. Sometimes troubles on the job can worsen personal problems outside of work (ever have a partner trying to recover from a bad day at the office?). Try to communicate with your employees to ensure their “work lives” don’t interfere with their life outside the office.
- Give days off. This one’s self-explanatory. Instead of asking for more hours and perhaps a weekend day or two, give employees unexpected days off throughout the year.
- Outsource short-term. Consider taking on a consultant or contractor to ease up the workload during heavier projects. This can lighten the burden for your full-time employees,
Just be aware — this process takes time, and won’t always show immediate results. That doesn’t mean you should avoid them altogether.
WWIT to prevent burnout?
Burnout is, unfortunately, a byproduct of company and office culture, as well as a lack of organization. Too often, acknowledging its existence is treated as a weakness — or an admission of defeat.
Our historic corporate hierarchies and mentalities, harkening back to the days of assembly lines and factory jobs, make it difficult to fathom “burnout” as a construct. Henry Ford managed to find employees who dutifully slap bumpers onto Model T’s for hours on end. Did they suffer from burnout?
It’s a silly question. Research has shown that those same productivity models — following numbers to track productivity — don’t transfer over to today’s modern, psychologically-taxing jobs.
An employee stamping out widgets isn’t as burdened as one trying to solve complex problems. Which is all to say: if your employees seem to be burnt to a crisp, they most definitely are.
But don’t fret, there are a few simple, easy-to-follow tricks one can deploy to prevent burnout and keep employees coming to work refreshed and ready to contribute.
Be a more human — and humane — employer
- Show empathy towards employees in tough straits, especially during a rough spell at the office or at home. Ask them “What would it take” questions, to help them drill down to the core of their problems and help find a solution.
- Being generous with your time, attention, and energy go a long way. I saw one CIO set aside an “open office” hour every week. Employees can just waltz in and blow off steam about their jobs. He likes to pass a squishy ball back and forth while they talk.
- Pay attention to the quantity and quality of the work being done, so you can spot any drop-offs, and perhaps preemptively strike against burnout before it takes hold.
- Your employees don’t have to be your friends, but you can still be personable. Ask about the kids and family, hobbies, etc. It’ll remind you they’re people, and acknowledge they’re more than cogs in the machine for you and the company.
Avoid “moonshot” projects doomed for failure.
Once, a client called fretting over a proposed app that his team couldn’t complete for some reason. After reviewing the project, we concluded his IT department lacked the time and resources to pull off such a plan. Our message to him was simple: don’t doom your team to failure.
Ask yourself “What are we trying to accomplish with this project? “Moonshot” projects are usually taken on in a state of panic, either to meet some lofty ambitions or short deadlines. They are, by their nature, unrealistic. Over the long term, they only damage your programmers’ confidence and hurt your company’s image.
Usually, on-the-ground employees have a better handle on the feasibility of a project, but management doesn’t want to hear it and in fact, chastises employees who speak up.
Have a “digital detox” plan — at work.
I know this may sound counterintuitive, but bring out the board games and host a pizza party. Do this as often as you need. It does wonders for morale and can help your team reset.
Also, use these moments as a chance to communicate with your workers. Make sure they know they have control and agency over their own schedule.
There’s one key facet of burnout that's overlooked: the boss.
If you think you may be suffering from burnout, intervene immediately. The sooner you catch burnout before it occurs, the easier it is to fix:
- STOP. Take “me” days by either using vacation time or sick days.
- Spend those days resting, recharging, and most of all, DON’T DO ANY WORK.
- Reassess your values and what’s worth your time and energy. Not just at work but at life. Family? Kids? Physical health? What’s most important to you?
- Create a new schedule built around those values first, then see how much time is left over for work.
- Be realistic about how much time you can spend at the office and still accomplish all your other goals at home.
Try to attach those “me days” to holidays or weekends, so you can stretch out your free time. Once you feel the effects of burnout wearing off, set up the foundations for a different mentality and lifestyle that’ll prevent it from reappearing.
Here are a few steps you can take:
- Find a hobby, preferably not at all related to work. Something you can build outside of your job, for yourself, that adds meaning and value to your life.
- Express your situation to your boss in a way that makes it clear your health and long-term ability to work are on the line.
- Set clear boundaries before you return to work. Make sure your higher-ups are clear about expectations and how much you’re willing to sacrifice for work.
- Seek an exit plan if they don’t agree. Your health is more important than your job.
There’s a fine line between peak productivity and a crushing burnout among staff that nixes all momentum and snuffs out morale. Your goal, as “The Boss” but also as an employee, remains to keep your workforce as productive as possible without turning your workers into people who hate their jobs.
Michaela Light is the host of the CF Alive Podcast and has interviewed more than 100 ColdFusion experts. In each interview, she asks "What Would It Take to make CF more alive this year?" The answers still inspire her to continue to write and interview new speakers.
Michaela has been programming in ColdFusion for more than 20 years. She founded TeraTech in 1989. The company specializes in ColdFusion application development, security and optimization. She has also founded the CFUnited Conference and runs the annual State of the CF Union Survey.