081 Better Bug Squashing (New Issue Tracking Tool) with Kirk Deis

Kirk Deis talks about “Better Bug Squashing (New Issue Tracking Tool)” in this episode of ColdFusion Alive Podcast, with host Michaela Light.

Contents

Episode Highlights
Mentioned in this episode
Bio
Website Links
Social Links
Contact Info:
Interview Transcript:

Episode Highlights

What is the problem with how you find bug issues now?
- User emails
- User phone calls
- Text messages
- Lack of complete info to reproduce the bug
- PM tools can track bugs
  - Asana, Basecamp etc
- Bug and Issue trackers can help you prioritize issues
  - JIRA, Bugzilla, Fogbugz
  - Pay by team members and sites
- User anger over reporting bugs
- Why you need a pro tool for bug reporting
What is The Bug Squasher?
- More fun to use – modern sexy clean design
  - Lean
- Screen capture
  - Future video capture too
- App info auto sent
- Fun with marketing
  - Bug Squashing Rap video
- To install – Add header to website
- Can restrict by IP who can report – great for live apps
How did you come up the idea for The Bug Squasher?
- Bad user reporting
His story
- Film School – Dream of being Screenwriter
- 9-5 job SEO and ad agencies
- From marketing on the side projects to full service marketing agency
- Lots of tech: Web development, PPC, Video production, Email Marketing, Content Creation
His thoughts on the Tech Gig economy
- Upwork, Fiverr etc
Why are you proud to help squash bugs?
WWIT to make CF more alive this year?

A recommendation to have integrated a 14 Day Free Trial

Coupon Code

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Mentioned in this episode

And to continue learning how to make your ColdFusion apps more modern and alive, I encourage you to download our free ColdFusion Alive Best Practices Checklist.

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Bio

Kirk Deis (pronounced “Daysss”) is the CEO of two companies based in Newport Beach, California. Treehouse51.com (ad agency) & TheBugSquasher.com (universal web app). He has been featured in Forbes, online publications and other podcast shows.

Website Links

Social Links

The Bug Squasher:

Treehouse 51:

Contact Info:

Best way to reach Kirk Deis is to message via the contact form on either site. Option 2 would be to email Kirk Deis at [email protected]

Interview Transcript:

Michaela 0:01
Welcome back to the show. And today we're going to look at better bug squashing if I can get the words out, it's a new issue tracking tool. It just came out a few weeks ago. And I'm here with Kirk dice, who's the CEO of the bug Scotia. And also he runs a whole tech marketing agency called treehouse 51, so we're going to look up what the problem is, with how you're currently getting bugs reported to you, and why the maybe a better way to do it, and we'll look in detail of what the bug squatter can do, and how he came up with the idea of it. And also will, if we have time we'll have we'll ask them about the tech gig economy. Because I know a lot of folks listening sometimes deal with folks on up work or five or whatever. So there's some interesting discussion there as well. So welcome, Kirk. Thanks for having me. Are you doing? Yeah, great. Happy. I probably mispronounced naming names for now. days, right? Yes.

Kirk Deis 1:00
Kirk Deis Yeah, yes.

Michaela 1:02
All right. So what is the problem that listeners, you know, they probably are getting bugs reported to them on their apps. But why? What are they doing that not as efficient as it could be?

Kirk Deis 1:15
So I guess I guess the best way to answer that I told the story of why we why even go through all this stuff. And all of it started spent about 11 months and developments. And we had a client, it was an older lady in her 70s. And she understood the concept of turning on a computer. And that was about it from that, from that point forward. It was like, You guys got to solve mistakes. And we were designing a website for her. And she sent sent me this email. That was no joke. It was like, 10,000 words, single space. It was just, it was a nightmare. And I open it and it's like this long. And then the the bug, the error was all the way in the middle of the message. And it was a slight changes one thing, and I was like, I was like, Thank You, Jesus, that I found it. But then the next thing is, I have to diagnose the problem. So I had to ask her all these follow up questions. Hey, are you on a mobile device? Or you're on a Mac windows? Are you on Chrome? Firefox? Of course, she was on Internet Explorer. So