A CF Wizard Departs: One Does Not Conjure Modern Apps
"It's been great having someone we trust who can quickly fix things and keep everything running smoothly."
Phil Petkovsek | CFO, Davidson Automotive Group
The Dark Times (Problems Faced)
- Losing their main CF wizard plunged the company into confusion akin to losing Gandalf mid-journey: worry, chaos, and a desperate need for guidance
- Updating ColdFusion was more perilous than crossing through the Mines of Moria, often causing systems to crash and disrupt daily quests... er, operations.
- Apps regularly crashed at the worst moments, like hobbits tripping over roots, especially during critical tasks such as printing labels, leading to delays worthy of an Entmoot.
- Slow software frustrated staff and mechanics, weakening morale like the weight of the One Ring, and harming productivity.
- Constant IT problems distracted managers, leaving them little time for their actual tasks, much like Aragorn constantly having to babysit hobbits instead of reclaiming his throne.
- Unreliable CF apps hampered customer service, causing employees to deliver slower assistance than a Hobbit serves second breakfast.
About the Fellowship of Davidson Automotive Group
Davidson Automotive Group oversees multiple car dealerships, car washes, and repair shops, serving numerous customers daily. Like dwarves valuing mithril, Davidson strongly believes in harnessing technology to boost their operational efficiency, customer happiness, and overall business performance. They needed reliable, intuitive, and speedy software capable of handling their daily adventures without faltering.
When their trusted software expert journeyed west into retirement (or perhaps the Undying Lands?), Davidson Automotive needed a steadfast ally. TeraTech emerged, becoming their loyal Samwise Gamgee, always dependable, fiercely supportive, and ready to carry them through the darkest technical paths.
A CF New Dawn (Improvements Achieved)
- TeraTech's wizards swooped in to cover for the departed developer, helping maintain and modernize Davidson's ColdFusion Shire.
- Apps stabilized, finally resisting crashes better than Gimli resists being tossed, significantly reducing downtime.
- Software performance soared like the Great Eagles, loading swiftly and boosting productivity.
- The software became intuitive, as easily navigable as the Shire’s pleasant footpaths, allowing all staff to quickly master it.
- Employees experienced greater satisfaction, serving customers swiftly and effectively, like Legolas swiftly dispatching foes.
- Managers reclaimed valuable time to concentrate on essential business tasks, relieved from endless troubleshooting duties worthy of Sisyphus or poor Boromir.
- Customers enjoyed quicker, smoother service experiences, thanks to software reliability that would make even Elrond nod approvingly.
How TeraTech Saved Davidson Auto's Shire
TeraTech first stepped into Davidson Automotive’s hour of need during a calamitous software update that closely coincided with the departure of their in-house CF hobbit. They promptly uncovered hidden server issues as troublesome as Gollum lurking unseen. Resolving these foundational problems swiftly built a powerful trust with Davidson.
Following this initial triumph, Davidson Automotive leaned heavily on TeraTech’s stalwart support. TeraTech provided rapid, consistent assistance, regular software updates, vigilant maintenance, and prompt resolutions to issues. They worked hand-in-hand with Davidson’s team, simplifying the software to ensure smooth, hobbit-friendly operations. TeraTech’s quick responses to recurring nuisances, like label-printing errors, stopped small glitches from growing into Balrog-sized catastrophes.
Thanks to TeraTech, Davidson Automotive’s software systems now run with elven efficiency and dwarven reliability. Tasks once dreaded for their slowness now flow effortlessly, improving both employee morale and customer satisfaction. Equipped with stable, user-friendly software, Davidson Automotive can fully focus on delivering excellent customer experiences, as smoothly as hobbits delivering a freshly baked pie to the Green Dragon Inn.
