WMATA Case Study
How WMATA Became a TeraTech Client
The Washington Metropolitan Area Transit Authority (WMATA) operates one of the largest rail and bus networks in the United States. To make travel easier for riders, they needed an improved Trip Planner tool on their website that could generate optimal itineraries using all available routes and transit modes.
Critical Application Challenge
WMATA wanted to redesign their website and the Trip Planner but did not have the in-house staff resources for the entire project. They partnered with TeraTech to ensure the Trip Planner integration would deliver reliable performance and a seamless user experience.
Why WMATA Chose TeraTech
While WMATA’s IT team focused on the main website redesign, TeraTech was brought in based on our expertise and strong reputation with ColdFusion and transportation-related solutions. We were selected specifically to modernize the Trip Planner interface and technology stack.
TeraTech’s ColdFusion Solution
We implemented the TrapSoft SOAP/XML interface to replace the old PerlScript backend, creating a ColdFusion-driven user front end. This modernized the application, improved maintainability, and enabled a much more intuitive and robust planner for WMATA riders.
Results & Client Impact
The new Trip Planner not only matched the look and feel of the redesigned WMATA website but also dramatically improved functionality and usage. Today, the Trip Planner averages 50,000 itineraries generated per day—doubling usage since before the redesign.
About WMATA
- Industry: Public Transportation & Transit
- Location: Washington, D.C., USA
- Website: wmata.com
Social & Key Links
WMATA (Washington Metropolitan Area Transit Authority) provides safe, reliable, and affordable public transit services across the Washington, D.C. metropolitan region. WMATA is dedicated to innovative digital solutions and improved rider experience for millions of annual passengers.
